Our Guarantee at a Glance
At Betterbrand BetterLungs, we stand behind every product we sell. Our 365-day money-back guarantee applies to all products in the BetterLungs line, including Capsules, Mullein + Chlorophyll Drops, Mullein Gummies, Detox Tea, Elderberry Tincture, and bundles.
| Guarantee Detail | What It Means for You |
|---|---|
| Coverage Period | 365 days from the date of your original purchase |
| Products Covered | All BetterLungs products, including bundles |
| Condition | Opened or unopened — used products are eligible |
| Refund Method | Full refund to your original payment method |
| Processing Time | 5–10 business days after approval |
Refund Eligibility
To qualify for a refund under our 365-day guarantee, the following conditions must be met:
- Your refund request must be submitted within 365 calendar days of your original purchase date
- You must provide your order number or the email address used at checkout so we can locate your purchase
- The product must have been purchased directly from betterbrandbetterlungs.com or an authorized retail partner
- Each customer is eligible for one refund per product type; bulk or repeated refund requests may be subject to additional review
Good to know: You do not need to return unused product to receive your refund in most cases. However, we may request the return of bottles for quality assurance on certain orders. If a return is requested, we will provide a prepaid shipping label at no cost to you.
How to Request a Refund
Our refund process is simple and designed to be as hassle-free as possible. Follow these steps:
Contact Our Support Team
Email us at [email protected] or use our Contact Us form. Include your order number and a brief reason for the refund.
Receive Confirmation
Our team will review your request and send a confirmation email within 24–48 business hours. If a product return is needed, we'll include a prepaid shipping label and instructions.
Return Product (If Requested)
If asked to return the product, ship it using the prepaid label provided. Once we receive and inspect the return, your refund will be approved.
Receive Your Refund
After approval, your full purchase amount is refunded to your original payment method within 5–10 business days. You'll receive a confirmation email once the refund is processed.
Refund Processing Timeline
Here's a breakdown of what to expect after you submit your refund request:
| Stage | Estimated Timeframe |
|---|---|
| Request acknowledgment | Within 24–48 business hours |
| Review and approval | 1–3 business days |
| Return shipping (if applicable) | 5–7 business days via prepaid label |
| Refund issued to payment method | 5–10 business days after approval |
| Refund visible on your statement | May take 1–2 additional billing cycles depending on your bank |
Exchanges
If you'd like to exchange your product for a different BetterLungs item (for example, switching from Capsules to Mullein Gummies), simply contact our support team. We'll guide you through the exchange process, which may involve placing a new order and refunding the original.
Exchanges are subject to product availability. Price differences between products will be charged or refunded accordingly.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us immediately. We will:
- Send a replacement product at no additional charge, or issue a full refund — your choice
- Provide a prepaid return label if we need the damaged item returned for quality investigation
- Prioritize your case and aim to resolve it within 48 hours of your initial report
Please include photos of the damage or incorrect product when contacting us to help speed up the resolution process.
Subscription Orders
If you've subscribed to a recurring BetterLungs delivery, you can cancel your subscription at any time before your next billing date by contacting our support team. Key details:
- Cancellation requests must be received at least 48 hours before your next scheduled shipment
- Orders already processed and shipped are eligible for our standard 365-day refund guarantee
- No cancellation fees or penalties apply — you can pause or cancel with zero obligation
Exclusions & Limitations
While we strive to make our guarantee as generous as possible, the following exclusions apply:
- Products purchased from unauthorized third-party sellers or marketplaces are not covered under our guarantee
- Refund requests submitted after 365 days from the original purchase date cannot be honored
- Promotional items, free gifts, or bonus products included with an order are non-refundable on their own
- We reserve the right to limit refunds in cases of suspected abuse or fraudulent activity, such as repeated purchases and returns of the same product
Refund Policy FAQ
Do I need to return the product to get a refund?
+In most cases, no. We process refunds without requiring a return. However, for certain orders, we may request the product back for quality assurance purposes. If a return is needed, we'll provide a prepaid shipping label at no cost to you.
Can I get a refund if I've already used the product?
+Yes. Our 365-day guarantee covers both opened and unopened products. We want you to try BetterLungs risk-free, so you're eligible for a full refund even if you've used the entire bottle.
How long does it take to receive my refund?
+After your refund is approved, it typically takes 5–10 business days for the amount to appear on your statement. Depending on your bank or credit card company, it may take an additional 1–2 billing cycles to fully reflect.
Will I be charged for return shipping?
+No. If we request a product return, we'll provide a prepaid shipping label at no cost to you. You will never be charged for return shipping when exercising our 365-day money-back guarantee.
I bought from a third-party seller. Can I still get a refund?
+Our 365-day guarantee covers purchases made through betterbrandbetterlungs.com and authorized retail partners only. If you purchased from an unauthorized seller, you'll need to contact them directly for their return policy.
Can I cancel my subscription at any time?
+Absolutely. There are no cancellation fees or penalties. Simply contact our support team at least 48 hours before your next scheduled shipment and we'll cancel your subscription immediately. Any orders already shipped are covered by the standard 365-day guarantee.
Need Help? Contact Us
Our customer support team is here to make the refund process as smooth as possible. Don't hesitate to reach out — we're happy to help.
Betterbrand BetterLungs – Refund Support
Email: [email protected]
Contact Form: betterbrandbetterlungs.com/contact-us
Order Tracking: betterbrandbetterlungs.com/order-tracking
Response Time: Within 24–48 business hours