Contact Us | Betterbrand BetterLungs – Customer Support & Inquiries

Contact Us

Have a question about your order, our products, or your account? We're here to help — our team typically responds within 24–48 business hours.

Email Support

For orders, refunds, product questions, and general inquiries.

Response within 24–48 hrs

Send Email

Order Support

Track your shipment, update shipping details, or check delivery status.

Real-time tracking available

Track Order

Refunds & Returns

Learn about our 365-day money-back guarantee and how to request a refund.

Hassle-free process

Refund Policy

Send Us a Message

Fill out the form below and our team will get back to you promptly.

Frequently Asked Questions

How long does it take to get a response?
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Our customer support team responds to all inquiries within 24–48 business hours (Monday–Friday, 9 AM – 6 PM EST). During weekends and holidays, emails are monitored but responses may be delayed until the next business day.

How do I request a refund?
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Simply use the contact form above and select "Refund / Return Request" as your subject, or email us directly. Include your order number for faster processing. All products are covered by our 365-day money-back guarantee.

Can I change or cancel my order?
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If your order hasn't shipped yet, we can modify or cancel it. Contact us as soon as possible with your order number. Once shipped, changes aren't possible, but you can return the product under our refund policy.

How do I cancel my subscription?
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Select "Subscription Management" in the contact form or email us with your account details. Cancellation requests must be received at least 48 hours before your next scheduled shipment. There are no cancellation fees or penalties.

Do you offer partnerships or wholesale pricing?
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Yes! We work with health professionals, retailers, and content creators. Select "Partnership / Business Inquiry" in the contact form and provide details about your organization. Our partnerships team will review and respond within 3–5 business days.

My package arrived damaged. What should I do?
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Contact us immediately with your order number and photos of the damage. We'll either send a free replacement or issue a full refund — your choice. We aim to resolve damaged shipment claims within 48 hours.